There is a risk involved in any change
Every time we undertake a change involving technology, we are taking a risk.
In reality, every time we try to make any change, we are taking a risk.
We set out to achieve a certain outcome but things don’t always work out as hoped:
- It takes longer
- It costs more, or
- It does not achieve the desired business outcome
All painful and embarrassing experiences.
So, how do we usually deal with this risk?
Approach 1: We avoid change
If change means risk, then no change means no risk, right?
We fight to keep the status quo for as long as possible so we don’t lose money, time, or reputation.
Approach 2: We go ‘all in’
We feel the fear and do it anyway. Life on the edge.
It may take longer and cost more than we hoped, but we’ll get something delivered.
We hope that nostalgia will ensure everyone forgets the pain of the delivery.
Approach 3: We tread carefully
We know we have to do something but we know it involves risk.
We try to mitigate the risk:
- We develop detailed plans and designs
- We seek buy-in from all stakeholders so we can document our needs to the
- We get in-depth RFP proposals from 3rd parties
- We evaluate these proposals with balanced scorecards
- We select the preferred 3rd party vendor
- We negotiate the nitty-gritty details with them about what needs to be done and by when
- We involve Procurement and Legal to lock down the contracts
And then, we get on with actually doing something.
If (when) our plans don’t match reality, we work hard trying to get reality to match the plan.
It may take longer and cost more than we hoped, but we’ll get something delivered and time will heal the wounds. We may even get back on speaking terms with the 3rd parties some day.
It does not have to be this way
Internet-based technology and solutions allow us to try things before we’re sure.
We no longer have to know exactly what we want before we get to use the technology ‘in anger’.
We no longer need to trust the word of the vendor when they say their solution can solve your problem.
We can just try it out for ourselves.
Place a small bet. Learn something so your next bet is more-informed.
Small bets – Small steps – Small spends – Small risks.